The report reveals that 99.3% of all customer-bank interactions in Australia now happen by digital channels – a rise from 99.1% the earlier 12 months and a part of a 70% surge in digital interactions since 2019. When selecting a banking supplier, Australians place sturdy significance on knowledge safety, environment friendly service, and low charges. Survey findings present they’re six proportion factors extra doubtless than world friends to think about aggressive pricing “essential.”
